If you have heard about or are familiar with chat bots, then you might have also heard about Facebook Messenger Bot. This is the latest bot designed specifically to help businesses chat with their clients on behalf of the businesses. Just like most chat bots, Messenger Bot has the ability to browse through thousands of conversations in an instant. It can even search for specific terms and find conversations related to your topic. It also has a powerful and deep learning system, capable of understanding different conversations and forming personalized responses.
A messenger bot is basically a program that makes use of artificial intelligence (AI) to interact with users. In other words, these bots can basically mimic a real person sitting on the front line of a sales call. As you can see, this technology can completely revolutionize customer service, messaging, and online marketing as we know it and all for the better. Unlike most chat bots available on the market today, Messenger Bot uses highly advanced artificial intelligence to understand the needs and desires of real people. Not only does this make Messenger Bot more intelligent than most regular bots, but it makes it able to interact with users much more naturally and form more personal relationships than most chat bots ever could.
So, what exactly is so unique about Facebook Messenger Bot? Unlike most chat bots, Messenger Bot is not designed to use canned phrases or programmed response prompts. Rather, this messaging program uses its artificial intelligence system to analyze different types of conversations. After analyzing these conversations, it then creates personalized responses tailored to each conversation. Unlike most messaging programs, messenger chat bots can actually read body language and lip movements and respond to specific words and sentences that it comes across. This means that if a customer wants a question answered, the bot can simply say "Help, please".
However, there are some drawbacks to using Messenger Bot in this capacity. Since this messaging program has an artificial intelligence system, it may be susceptible to "spam" repetitive messages that serve no purpose other than to annoy consumers. In addition, because it's automated, the responses it provides may also be too generic to meet the needs of individual customers. Despite all of its unique capabilities, it still doesn't have a good reputation when it comes to customer service. In fact, a number of people are upset with Messenger Bot and are looking for ways to get rid of it.
Here are some of the top reasons why:
Limited Options for Customization As mentioned above, Messenger Bot offers several options for customization, including gender and race. However, many people aren't happy with these selections. Users often want to be able to block someone based on race, gender, or any other number of other categories. Unfortunately, because Messenger Bot isn't specifically designed to handle these kinds of requests, the software frequently responds with "I don't know, I don't think so". This can result in frustrating situations, especially for those who've purchased a custom-designed bot specifically for engagement rates.
Limited Help Features – Because it's essentially just another automated program, Messenger Bot doesn't really have any built-in support for questions or help. You won't be able to send your computer a question or request for help, and you'll probably end up getting bounced around between different channels until you finally get a hold of someone who can actually help you. Because of this, potential customers are often left hanging when it comes to finding the right customer service agent. If your business requires higher levels of customer service and if you want to retain your current customer base then you're going to need to find a way to provide them with assistance. A chatbot may be attractive as an idea because it can save time, but if your business requires actual human intervention, then you'll be much better off investing in a dedicated chatbot system.
Limited Options & Complicated Set Up – The biggest problem with Messenger Bot is that there aren't many different options available to customize the software. There's only one template and setting which allows you to configure all of the Messenger Bots in the database. It also means that each bot is configured the same way, which can make it extremely difficult for customers or other businesses to customize the features of a Messenger Bot. In addition, since each bot has to be pre-defined and sent on a specific channel, you can only set one bot per channel (and that's in addition to the limitations per user). This can make expanding your marketing strategy much more complicated.
Compatibility Concerns – Unlike chat bots designed for customer service functions, Messenger Bots designed for marketing functions are more customizable. You can select from a variety of pre-defined messages, and you can change the frequency of these messages. Additionally, you can adjust the layout of the message itself in order to fit a variety of different formats. Unfortunately, because these features can be customized, you run the risk of making your messaging ineffective. For example, a message which is effective at one time may not work at another time due to the differences between the types of communication being used. Because of this compatibility concern, many marketers have recommended not using chat bots for customer service functions.